With increasing on-line delivery across multiple campuses around the world, e-mail is considered an official means of communication at CQU.

The expanding reliance upon e-mail, and problems encountered with up to 30% of e-mails to students being ‘undeliverable’ due to incorrect or disabled addresses, has highlighted the need for a reliable communication channel with students.

In response to this, all students are now being provided with an official university e-mail address/mailbox.

CQU will now send ALL student e-mail communications to the official university e-mail addresses. Students are required to check their CQU e-mail on a frequent and consistent basis (at least once per week).

This is reflected in the new Student E-mail Policy which was approved by the Vice-Chancellor to provide guidance on the allocation, responsibilities, expectations and use of student e-mail. This policy can be obtained from http://policy.cqu.edu.au.

CQU Student e-mail addresses will be in the form of studentnumber@student.cqu.edu.au, and can be accessed via the new Student Portal interface at http://mycqu.cqu.edu.au, that provides a new and greatly improved e-mail system, which is very similar in functionality to Microsoft Outlook.

All e-mail addresses that were already entered into e-rolment have been kept for use as alternative means of communications. Students can continue to record alternative e-mail addresses with e.rolment in the same way they can record multiple contact phone numbers.

To assist in managing e-mail communications, the size of the student mailbox will be increased from 50Mb to 100Mb.

Any comments or questions should be directed to the Client Service Centre by calling 1300 666 620 or e-mailing helpdesk@cqu.edu.au .