CQUniversity Australia
 

Engaging Indigenous people within Higher Ed

CQUniversity's Office of Indigenous Engagement recently hosted a visit from the Oodgeroo Unit of Queensland University of Technology (QUT), at Rockhampton Campus.

Professor Anita Lee Hong, Director of the Oodgeroo Unit, and Lone Pearce, Project Officer, met with Office of Indigenous Engagement staff to discuss employment issues and best practice models for engaging Indigenous people within the higher education sector, including governance matters.

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Lecturers promote Customer Service Predictor 

CQU Associate Professor Tony Ward and senior lecturer Bruce Acutt will address Rockhampton's Australian Institute of Management branch on the topic 'How Everyone Can Improve Their Customer Service'.

The researchers have recently developed a Customer Service Predictor which is able to empirically demonstrate predictive capabilities of customer service performance.

Their presentation will be given from 7am-9am at the Quality Inn Centre Point in George Street, Rockhampton.

Booking details are available via 4930 9954.