CQU is helping to stage an Australian Institute of Management monthly event about the management of a Regional Contact Centre, in its role as a regional partner of AIM and host of the AIM secretariat (via the Faculty of Business and Informatics).

Local managers will have the opportunity to visit one of Rockhampton’s leading local businesses -Ergon Energy on Thursday, August 31(5:30pm to 7pm).

This site visit will give delegates the opportunity to view the business, ask questions and hear from the company's senior managers and owners.

Ergon Energy is one of Australia’s largest electricity companies. Proudly Australian-owned and operated, Ergon Energy now serves over half a million household and business customers in Queensland, New South Wales, Victoria and the ACT, and is in a stage of continual growth.

At this event, National Contact Centres Manager, Peter Smart, will join the Rockhampton Regional Committee to lead the presentation.

Delegates will have the opportunity to ask questions of senior Ergon team members, includingTraining and Quality Manager, Janine Wyatt.

Learn the secrets to success of developing a benchmark Regional Contact Centre, including how training is administered to the team members and how quality is maintained.

Join with the AIM Rockhampton Committee for a great networking opportunity with other members of the business community.

Fax (07) 4930 6968, phone (07) 4930 9729, Email: rockhampton@aimqld.com.au or book online www.aimevents.com.au .